Escalation Matrix

We are concerned about you and are committed to extend the best possible services. In case you are not satisfied with our services or resolution, here's how you can get your grievances redressed.

Level 1

Call US

9821-787-001 ( 09:00 AM to 08:00 PM )
9821-787-002 ( 09:00 AM to 08:00 PM )

Email us at :


Write to us

eFiling Portal Private Limited
509, Sector - 27, HUDA,
Gurgaon, Haryana, 122009 India

Level 2 Escalation

If you have not received a satisfactory response within 5 working days from the channels as per Level 1, you can escalate your query to SDL :

Email us at :


Level 3 Escalation

If your query has not been resolved to your satisfaction as per Level 2, you can escalate this complaint to eFiling Portal Management Team.

Email us at :